Secure custody for your business’s digital assets
Hold supported stablecoins in dedicated wallets with professional controls, clear ownership records and managed transaction execution.
Available to approved business clients. Custody is subject to onboarding, compliance review and asset and network availability.
Professional custody without managing private keys yourself
Holding digital assets directly creates responsibilities that many businesses are not equipped to manage. Private keys must be protected, access rights controlled, transactions approved and wallet activity properly documented.
Bitkaya’s custody service gives businesses a professionally managed alternative.
Supported digital assets are held in dedicated client wallets under Bitkaya’s custody controls. Bitkaya manages the wallet infrastructure and transaction process, while maintaining clear records of the assets held for each client.
What the custody service provides
- Dedicated wallets. Client assets are held in wallets dedicated to the individual business rather than combined in a general omnibus wallet.
- Managed wallet security. Bitkaya manages the underlying wallet infrastructure and security controls, so your company does not need to store or administer private keys itself.
- Controlled withdrawals. Withdrawals are processed only after authorized instructions, wallet checks and the required operational and compliance controls have been completed.
- Transaction records. Deposits, withdrawals and balances are recorded to support the client’s internal administration, reconciliation and oversight.
- Wallet monitoring. Custody wallets are monitored as part of Bitkaya’s custody and compliance controls. Material or unusual activity may be reviewed before assets are released or accepted.
- Access to execution. Custody clients can request a separate quote to buy or sell supported digital assets through Bitkaya’s execution service.
Supported assets and networks
Bitkaya’s business custody service focuses on selected stablecoins used for treasury and settlement:
| Asset | Supported networks |
|---|---|
| Bitcoin | Bitcoin main chain |
| USDT | Tron and Ethereum (main chain) |
| USDC | Ethereum and Solana (main chain) |
The supported assets and networks are confirmed during onboarding. Availability may change based on technical, liquidity, issuer, compliance or operational considerations.
How custody works
1. Define your custody requirements. We discuss the assets, blockchain networks, expected balances, transaction activity, authorized representatives and intended business use.
2. Complete business onboarding. Bitkaya identifies the company, ultimate beneficial owners and authorized representatives. We also assess the intended use and expected activity of the custody relationship.
3. Establish the custody wallet. After approval, Bitkaya establishes a dedicated wallet for the agreed asset and network. The wallet details are provided through an approved communication channel.
4. Deposit digital assets. Your business transfers supported assets to the dedicated wallet. Deposits are recorded after the required blockchain confirmations and compliance checks.
5. Manage withdrawals and conversions. Authorized representatives can submit withdrawal instructions or request a separate quote to convert the assets through Bitkaya’s execution service.
6. Receive periodic records. Bitkaya provides custody records or statements in accordance with the agreed service arrangements.
Dedicated wallets provide clearer ownership and oversight
- Clear identification of the client associated with the wallet
- On-chain visibility of wallet balances and movements
- Easier reconciliation of deposits and withdrawals
- Separation from Bitkaya’s proprietary trading wallets
- More straightforward internal and external review
- Client-specific transaction monitoring
A dedicated wallet does not mean that the client directly holds or controls the private keys. Bitkaya retains operational control of the custody wallet and processes transactions in accordance with the custody agreement and authorized instructions.
Frequently Asked Questions
About the Service
Digital-asset custody is the safeguarding and controlled administration of digital assets on behalf of a client. Bitkaya manages the custody wallet and private-key infrastructure and processes transactions based on verified client instructions.
The assets remain attributable to the custody client. Bitkaya safeguards and administers them under the custody agreement but does not acquire beneficial ownership merely because it controls the custody wallet.
No. Bitkaya manages the private keys and operational access to the custody wallet. The client controls what may be done with the assets by providing authorized instructions in accordance with the custody agreement.
No. A custody wallet is not a bank or deposit account. Digital assets are not legal tender or bank deposits, and they are not covered by a bank deposit-guarantee scheme.
No. Custody does not authorize Bitkaya to trade, lend, pledge, stake or otherwise use client assets for its own account. Any materially different service would require a separate express agreement.
Wallet structure and asset segregation
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Yes. Bitkaya’s business custody model uses wallets dedicated to individual custody clients.
No. Custody assets are maintained separately from Bitkaya’s proprietary trading wallets and are recorded as client assets.
Yes. A dedicated wallet’s balance and transactions can be viewed through the applicable public blockchain explorer.
Not necessarily. Wallet compatibility depends on the asset and blockchain network. Bitkaya confirms the appropriate wallet for each supported asset and network.
Yes. Additional wallets may be available where there is a valid operational need, such as separating entities, assets, networks or business purposes. Additional onboarding, administration and charges may apply.
Supported assets and networks
Bitkaya currently focuses on Bitcoin, USDT and USDC across selected blockchain networks. Availability depends on the asset, network, transaction size, liquidity and compliance review.
The custody service focuses on BTC and selected stablecoins, principally supported forms of USDT and USDC. The exact assets and networks are confirmed during onboarding.
Yes. However, currently we support main-chain BTC only, so no Lightning.
Bitkaya does not guarantee that an unsupported asset can be identified or recovered. Recovery may be technically impossible. If recovery is possible, additional costs, documentation and processing time may apply.
Yes. Bitkaya may add, suspend or discontinue support because of technical, security, issuer, liquidity, legal or compliance considerations.
Deposits
Bitkaya provides the approved wallet address and confirms the exact asset and blockchain network. Your business should verify these details before initiating the transfer.
A deposit is recognized after it is visible on the correct blockchain, has received the required confirmations and has passed the applicable operational and compliance checks.
Yes, but Third-party deposits are not automatically accepted. They may require prior approval and supporting information about the sender, source and purpose of the transaction.
Yes. Bitkaya may screen incoming transactions and related wallet exposure as part of its compliance controls. Additional information may be requested before the assets are made available for withdrawal or conversion.
Bitkaya may place the transaction under review and contact the client for an explanation and supporting documentation. An unexpected deposit does not automatically mean that the assets can immediately be withdrawn or sold.
No.
Withdrawals
An authorized representative submits the instruction through an approved communication channel. The instruction must identify the asset, network, amount and destination wallet.
Withdrawals are generally processed within the same business day, taking into account our Curacao based office hours.
Bitkaya must verify the instruction, the authority of the sender, the destination wallet and any relevant transaction information before releasing assets. Blockchain conditions and operational availability may also affect timing.
No. A destination wallet may require screening, verification or approval. Third-party wallets and new destination wallets may be subject to additional checks.
A withdrawal may be cancelled only before Bitkaya has transmitted it to the blockchain. Once transmitted, a blockchain transaction cannot be reversed.
Yes. Applicable custody, administration and blockchain network fees are determined under the agreed pricing arrangement. The relevant charges are communicated before or as part of processing the withdrawal.
Authorization and security
Only representatives formally authorized by the custody client may submit or approve instructions. Bitkaya verifies the representative’s identity and authority during onboarding.
Dual authorization may be agreed as part of the custody setup. If enabled, Bitkaya will require approval from the specified authorized representatives before processing a transaction.
The client must formally notify Bitkaya and provide the required corporate approval and identification information. The change becomes effective only after Bitkaya has verified and accepted it.
Bitkaya may pause processing and contact the client through previously verified contact details. Further verification or documentation may be required before the instruction is accepted.
Contact Bitkaya immediately through a trusted channel. Bitkaya may temporarily restrict transaction processing until the client’s authority and communication channels have been re-established.
Records and reporting
Bitkaya provides custody records or statements in accordance with the selected service arrangement. These will show the wallet, opening and closing balances, and relevant deposits and withdrawals.
The statements can support reconciliation and recordkeeping, but the client remains responsible for determining the appropriate accounting and tax treatment. Bitkaya does not provide accounting or tax advice.
Yes. Custody records include relevant transaction dates, amounts, assets, networks and blockchain transaction identifiers.
No. Routine custody controls and compliance monitoring are part of the custody relationship. Detailed risk alerts, management reporting and periodic wallet analysis are provided through Bitkaya’s separate Crypto Treasury Monitoring service.
Buying and selling assets
Yes. Once the business has been approved for both the execution and custody services, it can request a purchase quote. The purchased assets can then be delivered directly into the client’s Bitkaya custody wallet.
Yes. The client can request a separate execution quote. After acceptance and completion of the required checks, the assets are sold to Bitkaya and fiat proceeds are transferred to an approved bank account of the client.
No. Custody and execution are separate services. Any purchase, sale or conversion is subject to a separate quote and applicable execution charges.
Risks and responsibilities
No. Professional custody reduces certain risks associated with self-managed private keys, but it does not eliminate blockchain, stablecoin issuer, depegging, cybersecurity, operational, legal, liquidity or regulatory risks.
No. Digital assets held in custody are not covered by a bank deposit-guarantee scheme.
The client does. Bitkaya provides custody and transaction services but does not provide investment, legal, accounting or tax advice.
- Providing accurate and complete information
- Protecting its communication channels
- Keeping its authorized representatives current
- Reviewing transaction details before approval
- Ensuring that instructions have a legitimate business purpose
- Assessing the financial, accounting, tax and legal implications of holding digital assets