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Privacy Policy

Effective Date: June 6, 2025

Operator: Bitkaya B.V., a limited liability company incorporated under the laws of Curaçao, with registered office at Julianaplein 36, Willemstad, Curaçao, registration number 171079, CRIB number 102744634.

1. Introduction

Bitkaya B.V. ("Bitkaya", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our services. This Privacy Policy complies with the Landsverordening bescherming persoonsgegevens (P.B. 2013, no. 92), Curaçao’s Personal Data Protection Ordinance.

2. Scope

This Privacy Policy applies to all users of Bitkaya's services, websites, mobile applications, and any other related platforms (collectively, the "Services").

3. Information We Collect

We may collect the following types of personal information:

  • Identification Data: Full name, nationality, date of birth, gender, government-issued ID.
  • Contact Information: Email address, phone number, residential address.
  • Financial Information: Bank account details, payment information, wallet addresses.
  • Authentication Data: Username, password, security questions.
  • Usage Data: IP address, browser type, device information, geolocation data, access logs.
  • Transaction Data: Details of transactions conducted through the platform.
4. How We Use Your Information

We use your personal data for the following purposes:

  • To verify your identity (KYC/AML requirements)
  • To provide and manage your account and transactions
  • To ensure platform security and fraud prevention
  • To comply with legal obligations
  • To improve our services and customer support
  • To send notifications and service-related communications
  • We commit to ensuring that the personal data we process is accurate, relevant, and limited to what is necessary for the stated purposes.
5. Legal Basis for Processing

We rely on the following legal bases to process your data:

  • Contractual necessity: For providing services and fulfilling our contractual obligations.
  • Legal obligation: For compliance with laws, such as AML regulations.
  • Legitimate interests: For service improvement and fraud prevention. When we rely on legitimate interests as our legal basis, we ensure that such interests are not overridden by your fundamental rights and freedoms.
  • Consent: When you explicitly agree to optional data processing (e.g., marketing).
6. Data Sharing and Disclosure

We may share your personal information with:

  • Law enforcement or regulatory authorities, when required
  • Third-party service providers (e.g., KYC vendors, payment processors)
  • Business partners, subject to confidentiality obligations
  • Other users, where necessary for transaction fulfillment

We will never sell your personal data to third parties.

7. International Data Transfers

Your data may be processed or stored in jurisdictions outside of Curaçao. Where applicable, we ensure appropriate safeguards such as standard contractual clauses (SCCs) or equivalent mechanisms in accordance with the data protection standards set out in the Landsverordening bescherming persoonsgegevens.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by applicable laws. Retention periods are defined based on legal obligations, the nature of the data, and the purpose for which it is used. For example, identity verification data is retained for at least five years to meet AML obligations.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain data processing
  • Withdraw consent at any time
  • File a complaint with a data protection authority

To exercise these rights, contact us at privacy@bitkaya.io.

9A. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Supervisory Authority of Curaçao. Contact details are available upon request at privacy@bitkaya.io.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze usage. You may configure your browser to reject cookies, but this may impact certain features of the platform.

11. Security Measures

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular audits. However, no system is 100% secure, and we encourage users to secure their own devices and accounts.

12. Updates to this Policy

We may revise this Privacy Policy periodically. When updates are made, we will post the revised version with an updated effective date. Material changes will be communicated via email or platform notifications.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@bitkaya.io

Mail: Bitkaya B.V., Julianaplein 36, Willemstad, Curaçao

By using Bitkaya's services, you acknowledge that you have read and understood this Privacy Policy.